Return And Refund Policy
At graduation Paradise Company, we strive to provide high-quality graduaion and liturgical vestments. However, if you are not satisfied with your purchase, we offer a flexible return and refund policy. Please read our Refunds and Returns Policy carefully before making a purchase.
Return And Refund:
If you wish to return an item, you must contact our customer support team within 14 days of receiving the item to initiate the return process.
The item must be returned in its original condition, unused, unworn, and with all original tags and packaging intact.
You are responsible for the return shipping costs unless the return is due to our error or a defective item.
We recommend using a trackable shipping method and obtaining a shipping receipt for your records.
Refunds:
Once we receive and inspect the returned item, we will process the refund to the original payment method used for the purchase, excluding any original shipping charges.
Refunds are typically processed within 5-7 business days after we receive the returned item.
Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider’s processing time.
Exchanges:
If you wish to exchange an item for a different size, color, or style, please contact our customer support team to initiate the exchange process.
The exchanged item must be in its original condition, unused, unworn, and with all original tags and packaging intact.
You are responsible for the return shipping costs of the original item and any price difference for the exchanged item, if applicable.
Exceptions:
Customized or personalized items, including those with embroidery or other custom options, are not eligible for returns or refunds unless there is a defect in the item or an error on our part.
Items that are on clearance, sale, or discounted may have different return or refund policies, which will be clearly stated on the product page or during the checkout process.
Please note that our Refunds and Returns Policy may be subject to change, and the most updated version will always be available on our website. We reserve the right to refuse returns or refunds that do not comply with our policy.
If you have any questions or concerns about our Refunds and Returns Policy, please contact our customer support team for further assistance. Thank you for your understanding and for choosing graduation Paradise Company.