Size Exchange Policy

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 we understand the importance of finding the perfect fit for your graduation regalia or choir robes. We want you to feel comfortable and confident on your special day, which is why we offer a Size Exchange Policy for both our graduation regalia and choir robes. Read on to learn more about our policy, along with some frequently asked questions (FAQs), to help address any concerns you may have.

Size Exchange Policy:

1. Eligibility:

  • Our Size Exchange Policy is applicable to all eligible graduation regalia and choir robe products purchased directly from Graduation Paradise.
  • The policy covers exchanges for different sizes within the same product style.

2. Exchange Process:

  • If you receive your graduation regalia or choir robes and find that the size doesn’t fit you properly, you may request a size exchange.
  • To initiate an exchange, please contact our customer service team within 14 days of receiving your order.
  • Our team will guide you through the exchange process and provide you with the necessary instructions and return shipping details.

3. Conditions for Exchange:

  • The item(s) being exchanged must be in their original, unworn condition with all tags and packaging intact.
  • We cannot accept items that have been altered, customized, or damaged in any way.
  • The customer is responsible for any shipping fees associated with the exchange, except in cases of defective or incorrect items.

4. Size Availability:

  • Size exchanges are subject to availability. If the requested size is not in stock, our customer service team will assist you in finding an alternative solution.

5. Additional Fees:

  • In some cases, a price difference may apply if the new size selected has a higher price than the original item.
  • The customer will be responsible for paying the price difference, if applicable.

6. Timeframe for Exchange:

  • We recommend initiating the exchange process as soon as possible to allow sufficient time for the new size to be shipped to you before your graduation ceremony or performance.

7. Final Sale Items:

  • Please note that items marked as “Final Sale” are not eligible for size exchanges, unless they are defective or incorrect.

Frequently Asked Questions

No, we can only accept exchanges for items that are in their original, unworn condition with all tags and packaging intact.

The timeframe for the size exchange process may vary depending on product availability and shipping times. We recommend contacting our customer service team for an estimate.

Our Size Exchange Policy only covers exchanges for different sizes within the same product style. If you wish to exchange for a different style, it would be treated as a return and a new purchase.

If you receive a defective or incorrect item, please contact our customer service team immediately. We will assist you in resolving the issue promptly.

Our Size Exchange Policy is designed to provide you with the opportunity to find the right fit. If you choose not to exchange, our standard return and refund policy will apply.

At Graduation Paradise, we strive to make your graduation regalia and choir robe shopping experience as smooth as possible. Our Size Exchange Policy aims to ensure your satisfaction with the fit of your order. If you have any further questions or need assistance with a size exchange, please don’t hesitate to reach out to our customer service team.